LivePerson Launches Event-driven Orchestration with Coral Active — streamlines agent workflows

Context

LivePerson has launched LivePerson Sync in partnership with Coral Active, enabling seamless integration with systems like Salesforce, Microsoft, and ServiceNow. This move streamlines agent workflows and brings CRM data directly into the live agent workspace—a potential game-changer for brands with complex customer journeys. Relevant for marketers leveraging CRM systems and contact centers.