OpenAI unveils Presence, a new platform for managing enterprise AI agents — expands OpenAI's enterprise strategy

Context

OpenAI has introduced Presence, a new platform designed to simplify the deployment and management of AI agents across customer-facing and internal business workflows. This move expands OpenAI's enterprise strategy beyond APIs and subscription software, offering a high-touch deployment model that includes forward-deployed engineers. Relevant for enterprises exploring AI-agent adoption, particularly those seeking to ensure reliable behavior in production environments.